Surviving a Complaint Avalanche

As a professional speaker, I often am asked by busy companies how to put more hours into the day. I then ask what takes up a leader's time and frequently discover it's little problems pop up during the day. That leads to something I call a complaint avalanche where small problems bury an organization and prevent you from focusing on your blue chip goals.

In my video essay below I outline several ways control this problem. Below you'll find one of the tips:

Set Up a Time for Issues: Take control of your schedule. Don’t allow staff to interrupt your time with their issues. Arrange an ongoing open door time when staff can come to discuss complaints with you. Pick one that is typically a low productivity period for you. Require staff to set an appointment for the session, which includes the amount of time they need for the discussion. While this may seem bureaucratic, the goal is to make the most of your time and make sure everyone is prepared.