Loose Lips Sink Businesses

One of my pet peeves involves employees who talk about company issues in front of customers. Sure, every organization has its shortcomings but I don't need to hear them. The badmouthing that can take place can have a much greater impact that a costly marketing campaign. In the video below, you'll find out about how a few remarks made me decide to never return to a car dealership where I would have spent hundreds of dollars.

(Can't see the video...go to: http://tinyurl.com/3pz2oh)

Here are some rules for making sure your staff isn't broadcasting negative messages to customers:

1. Everyone in life faces challenges. People really don't want to hear any complaints, especially from a business.
2. If there's a problem with a company process, don't blame a department for it. Passing the buck will leave everyone broke. Instead try to help the customer, get feedback from them, and then see if you can help fix the problem. Staying silent about a problem says a lot about you as an employee.
3. Take a stand against gossip or negative comments about your organization with the public. You wouldn't let a customer steal from you so why would you let their remarks chase away business?